A guide to registering and utilizing the Budderfly Customer Portal.

Registration

Registration

1. Visit https://home.budderfly.com/#/
2. Click green “Register” link on sign-in page.
   
3. Enter the email address you provided to Budderfly when joining the program.
4. Check your email for a link to validate account and create username and password.
5. Visit the same link in step 1 to log in to your Customer Portal account using the credentials you just created.
   

Autopay - ACH Withdrawal

Add a bank account for automatic payments each month to a specific site, or a range of sites.

1. Click “Auto Pay” in the green sidebar navigation.
2. Next, check the “Enable Now” box on the far-right side of the page for the site you wish to set up autopay for. If you would like to add more than one site to autopay with the same bank account, you can check all the boxes for the applicable sites to add altogether.
3. Click the green “Enable Autopay” button at the bottom of your screen.
4. Enter your bank details.
5. Click “Submit.” These bank details will be applied to all sites checked in step #2.

Billing

View current balance or rolling 12-months of invoices for each site in your account.

1. Click “Billing” in the green sidebar navigation.
2. You can view the list of sites, current charges, and the invoice due date here. You can view invoice history by clicking on the Budderfly account ID for each site.
3. Next, you can click on an invoice number or the PDF icon for each invoice to download a PDF copy of the applicable invoice.
   1. You can view invoices for each site on your account for up to 12 months. If you need access to an invoice earlier than 12 months ago, contact Customer Support.
   2. Any recent changes to the balance of any account may take up to 24 hours to be reflected in the Customer Portal.
   
   

Equipment 

1. Click “Equipment” in the green sidebar navigation.
2. In the list of equipment, choose the site number and type of equipment you wish to view. Site number is in black text, and the corresponding equipment is in green text. For example, if you want to view the freezer at KFC-870017, click on the item labeled KFC-870017 -> Freezer. Next to each piece of equipment is an icon representing the type of data it will display. Below is a key to what each icon means:
   
   

   Lightning Bolt: Electricity consumption

   Ringing Bell: This item is being monitored and automated alerts are being provided

   Refrigerator with Signal Bars: Unit is connected to the Internet

3. From here, you can view the electricity consumption being metered. You can interact with the chart to sort the consumption data by hour, day, month, and year.
4. For coolers and freezers, you can view the temperature history over the past hour, day, month, and year, in addition to a log of reported events such as door open, high air temperature, and lost Internet connection. You can view this information from anywhere, so you can see performance of your equipment without being on-site. 

FAQ

Autopay (ACH withdrawal)

FAQ

I don’t know if I have an account, how do I check?

You can click “Register” on the sign-in page and enter your email address. If you get an error stating that the email is already in use, you DO have an account. If not, you should now receive an email to finish creating your account.

I forgot my password. How do I reset it?

To reset your password, click “Forgot password” on the sign-in page, enter your email, and you should receive an email shortly with a link to create a new password.

I logged in, but I do not see the site I am looking for.

If one of your locations is not appearing the portal, contact Customer Care at (855) 299-1334 option #1 or email us at customer-support@budderfly.com and a representative will assist with adding the site to your account.

I tried to open one of my invoices but it won’t load or I get an error.

Call Customer Support at (855) 299-1334 option #1 or email us at customer-support@budderfly.com so we can investigate and send you a copy of your invoice.

I just signed up for Budderfly and tried to create an account but the portal tells me my email is not found.

If you recently signed up for Budderfly, your Customer Portal account may not be ready until your business has started electric service in the program. If you are receiving emails with invoices and are actively enrolled in the program, the email address you entered may not be the one we have on file. Contact Customer Support to verify your email address.

Contact Customer Support with Any Questions!

Customer Support

Phone: (855) 299-1334, then select option #1

Email: customer-support@budderfly.com

Hours: 8:30 AM – 11:30 PM Eastern Time

Using the Budderfly Customer Portal